Available, Responsive, and Committed
February 21, 2010
I recently asked one of our major customers why they chose VocalTec. This operator has the budget to work with any vendor, and they chose us.
The answer was that they bought a product, but got a full solution from VocalTec. When they started their business it was their first step in V0IP. They didn’t know how to face the challenges that came up along the way. He says that with the training and close support of our engineers, his technical team became SS7 and VoIP experts. Thanks to the intelligent features of the Essentra, he was able to shape his strategy and maximize his business revenue.
He also mentioned that he never had a vendor that was willing to customize and develop new features just for him and in such a short time.
As someone who used to work for a large service provider, I can also say that what makes the difference is a vendor that is available to assist, responsive to customer’s needs, and committed.
I am Daniel Redel, VP Professional Services, at VocalTec. If you have any questions, please feel free to contact me at daniel@vocaltec.com
