Available, Responsive, and Committed
February 21, 2010
I recently asked one of our major customers why they chose VocalTec. This operator has the budget to work with any vendor, and they chose us.
The answer was that they bought a product, but got a full solution from VocalTec. When they started their business it was their first step in V0IP. They didn’t know how to face the challenges that came up along the way. He says that with the training and close support of our engineers, his technical team became SS7 and VoIP experts. Thanks to the intelligent features of the Essentra, he was able to shape his strategy and maximize his business revenue.
He also mentioned that he never had a vendor that was willing to customize and develop new features just for him and in such a short time.
As someone who used to work for a large service provider, I can also say that what makes the difference is a vendor that is available to assist, responsive to customer’s needs, and committed.
I am Daniel Redel, VP Professional Services, at VocalTec. If you have any questions, please feel free to contact me at daniel@vocaltec.com
Case Study: LUKOIL-INFORM
February 3, 2010
LUKOIL-INFORM is a leading information technology company, a subsidiary of the LUKOIL Group. Its activities include the development, implementation and maintenance of information systems, production management systems and processes, provisioning of corporate information security, development and maintenance of telecommunications infrastructure for the LUKOIL Group. LUKOIL-INFORM is one of the largest telecom operators in Russia for the information technology services market, collaborating with world leading companies in this field.
With the desire to significantly improve communications with both company personnel and customers, as well as offer a range of hosted enterprise services, LUKOIL INFORM decided to base their infrastructure on a VoIP solution.
The vendor selection process called for a cost-effective, reliable VoIP solution that would connect new future subscribers to an IP-based telephony networks offering a full set of Class 5 and enterprise services. LUKOIL INFORM also sought a central management system that would bring all network components under one user-friendly umbrella.
Following a stringent vendor selection process, LUKOIL INFORM decided to deploy VocalTec’s Essentra solutions, including Essentra™ CX trunking solution, Essentra™ EX peering manager, Essentra™ BAX application server, and Essentra™ OSS management application. In the first stage, the VocalTec solution was installed at Lukoil’s main office.
Essentra BAX is a VoIP application server that provides LUKOIL INFORM with cost-effective entry into broadband VoIP services. The solution enables LUKOIL INFORM to introduce a comprehensive set of enterprise services, including a range of innovative IP Centrex features facilitating internal communications and end-user productivity.
Essentra CX, a carrier-grade SIP-based media gateway controller (MGC), complements the solution by enabling seamless interconnection with the local PSTN. Handling all TDM/SS7 interconnect requirements from a central location, Essentra CX significantly reduces transport and operations expenses for LUKOIL INFORM. Equipped with an intelligent routing engine, the solution delivers high voice quality, carrier-grade reliability and maximum service flexibility, while enabling LUKOIL INFORM to smoothly migrate its legacy infrastructure to a packet-based telephony network.
Addressing LUKOIL INFORM’s demand for a single management system, the VocalTec solution also features Essentra OSS. A centralized, web-based management system, Essentra OSS provides LUKOIL INFORM with remote element management, service configuration, monitoring and provisioning capabilities. Equipped with a user-friendly GUI, the operational support server is a flexible, customizable management system that easily integrates into LUKOIL INFORM’s current environment.
Great news for Mobile VoIP
January 28, 2010
Apple has just announced that they will remove 3G VoIP Restrictions. Users will now be able to make VoIP local and long distance calls over 3G data networks.
Allowing VoIP over 3G has been a debate for a long while. I believe this will assist and pushing service provider mobile-VoIP forward.
Barcelona Here We Come – MWC 2010
January 21, 2010
Come and meet us at the upcoming Mobile World Congress in Barcelona, February 15-18.
We’ll be happy to update you on Vocaltec’s latest solutions and developments
To schedule a meeting, please send an email to meeting@vocaltec.com
See you there!!
Our Softswitch works on Amazon EC2!
December 23, 2009
We are very excited to announce that our SoftSwitch works on Amazon EC2!
For those of you who don’t know, Amazon EC2 is the latest technology in the virtualization world. By allowing you to pay only for the capacity that you actually use, Amazon EC2 makes their hosting solution extremely cost effective.
Service Providers and those who want to be service providers will find it very helpful since they will be able to start their own VoIP service without investing money on hardware and at the same time run their service on a scalable and a reliable hosting platform.
Customer Satisfaction Survey Results
November 1, 2009
During 2009, We conducted our yearly Customer Satisfaction Survey. This is a survey/questionnaire distributed amongst our customers and partners. The survey consists of multiple questions covering topics such as overall satisfaction with the company, its products, our professional services team and more.
Here are the results summary:
We have a stamp!
October 27, 2009
Yesterday VocalTec has been awarded a postal stamp, issued by the Israeli Postal Service, in recognition of its groundbreaking technological breakthrough in VoIP technologies. The award was granted as part of the Israeli Presidential Conference 2009 saluting unique achievements in the field of technological innovation by the president of Israel, Mr Shimon Peres.
Here is the stamp, isn’t that nice?
Read more about this stamp in the official stamp page and on our website
100 Deployments of Essentra on IBM!
September 22, 2009
We have just announced that over 100 telecom service providers and partners have deployed our Essentra solutions on IBM System X server platforms.
Netcom Kyrgyzstan Selects VocalTec for VoIP!
May 26, 2009
Netcom, an alternative carrier in Kyrgyzstan, has selected our SoftSwitch for their Next Generation VoIP network.
The heart of the deployment is our Essentra BAX Class-5 application server, providing a comprehensive set of innovative residential and enterprise VoIP services. The deployment also incorporates the Essentra iCX – an Integrated SIP-to-SS7 Solution – providing seamless interconnection between VoIP and TDM networks, and VocalTec’s Essentra EX – VoIP Peering Manager – allowing the interconnection between disparate VoIP networks.
